Terms

Terms and conditions – Valentine’s Day action

These are the terms and conditions ("Rules") that apply to the Valentine's Day action Promotion ("Promotion"). By entering the Promotion, each entrant agrees to these Rules and confirms they have read and understood the Deliveroo Privacy Notice at https://deliveroo.be/privacy.

  • Promoter: Roofoods Ltd (trading as Deliveroo), a private limited company incorporated in Belgium whose registered office is at Rue Belliard 51-54, 1000 Brussels.  ("Deliveroo").
  • Entry period: The Promotion opens for entry at 5:25 pm on 08/02/2021 and closes at 12:00 pm on 12/02/2021 ("Entry Period").
  • Eligibility:
  • To participate in the Promotion, entrants must be a legal resident of Belgium and at least 18 years old at the time of entry.
  • Internet access and a Deliveroo account and either a Facebook or Instagram or Twitter account are required to enter the Promotion.
  • Deliveroo reserves the right at any time to require proof of eligibility in such form as Deliveroo reasonably considers necessary.

Not eligible: The following persons are not eligible to enter the Promotion: (i) any employee or other individual engaged by Deliveroo or any of its associated companies; (ii) members of the immediate family and/or household (whether related or not) of any of those individuals; and (iii) anyone else professionally involved with the operation or administration of the Promotion.

  • How to enter: To enter the Promotion, entrants must complete the following steps during the Entry Period:
  • Entrants must respond to the Deliveroo Promotion post which will go live on Instagram on Monday 8 February at 5 pm by including the following details on their own personal Instagram:
  • Follow the official Deliveroo Belgium instagram page (@deliveroo_be)  
  • Like the post and comment under the post including the following three steps:
  • Add the ❤️  / heart emoji,
  • tell us where you want to stay ( Jam Hotel in Brussels or Radisson hotel in  Antwerp)
  • tag 1 person you want to share this moment with and share the name of your favourite Deliveroo  restaurants you want to eat from
  • Prizes: There are 3 prizes to be won in this Promotion. The Prize consists of:
  •  1x 1 overnight stay at the Radisson Blu Astrid Hotel in Antwerp for 2,  a 100€ Deliveroo voucher to be used during your stay and a photoshoot by a professional photographer on-site for 15 minutes("Prize")
  • 2 x1 overnight stay at the Jam Hotel in Brussels for 2 and a 100€ Deliveroo voucher to be used during your stay.  ("Prize")
  • Prize conditions: The following conditions apply to the Prize:
  • The Prize is valid for an overnight stay from Sunday, 14 February at 4 pm until Monday, 15 February and includes breakfast on Monday 15 February.
  • Upon arrival at the hotel, the Prize winners will receive an envelope with contact details of the responsible (Cleo De Backer (We Make You Happy) - +32 472 53 01 15). Deliveroo will not be involved in any circumstance in the hotel organization.
  • The Prize does not include transport to the hotel and city of choice.
  • The Prize includes a €100 Deliveroo voucher, which will be communicated to the winners by mail and is only valid until 14/02/2021 at 23:59pm.
  • By accepting the Prize, the winner consents to permit the Promoter to use the winner's name for printing, broadcast, publicity and promotional purposes, including but not limited to publicity on the Promoter's websites and social media accounts, without compensation. The winner may be requested to participate in publicity arising from the Promotion and is obliged to provide quotes to the Promoter as and when requested by the Promoter.
  • The Prize winner is obliged to participate in photographic publicity if they choose to stay at the Radisson Blu Astrid Hotel in Antwerp. These professional pictures can be used as part of any publicity, the winner agrees that his/her image may be used for printing, broadcast, publicity and promotional purposes, without compensation.
  • The Prize is subject to Deliveroo's Voucher Terms and Conditions. The winner should ensure they are aware of any applicable expiry dates.
  • Winner selection:  All eligible entries will be entered into a random draw. The winner will be randomly selected from all eligible entries on 12/02/2021 at 12:00 pm.
  • Deliveroo will make at least two attempts to contact the winner at the Instagram account in their comment post.
  • The winner has 24 hours to respond to the notification ("Prize Notification") confirming they wish to claim the Prize. Unclaimed Prize will be forfeited and will not be rolled over to another winner.
  • Deliveroo will announce the confirmed winner's name on their Deliveroo's Instagram page.
  • If the winner accepts the Prize: he/she will receive an email from Deliveroo providing them with all the details regarding their stay at the hotel in the city of their choice.
  • Nothing in these terms and conditions shall limit in any way the Promoter's liability for death or personal injury caused by its negligence, or for fraud, or any other type of liability that may not be limited or excluded under applicable law.  Subject to that, the Promoter shall have no liability for any delay and/or failure to perform any obligation to the winner or other entrants that is caused by:
  • technical problems of any kind that may limit or prevent any person's participation in the prize draw;
  • any loss or damage arising from or in connection with the allocation or enjoyment of the  Prize;
  • any act or omission of any third party, including any third party involved in the provision of services relevant to the Prize; or
  • any other events beyond the Promoter's control that may cause the prize draw to be disrupted or corrupted or may lead to loss of, or damage to, the winner or to the Prize in transit thereto; or
  • any other liability, except where foreseeable and caused by the Promoter's negligence.   Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of your entry, both the entrant and the Promoter knew it might happen.
  • The Promoter will process the information you provide to us. All personal information will be processed by Deliveroo in accordance with the Deliveroo Privacy Policy at https://deliveroo.be/en/privacy and at all times in compliance with the EU Directives 95/46/EC (Data Protection Directive) or 2002/58/EC (ePrivacy Directive) and the General Data Protection Regulation (GDPR) (Regulation (EU 2016/679) (and any laws or regulations implementing the same).
  • These terms and conditions are governed by Belgian law. See Deliveroo Privacy Policy for more information about Deliveroo's processing of your personal data and your privacy rights.
  • If you have any queries or complaints about the Promotion, please contact us at hello@deliveroo.be.
  • The Promoter of the Promotion is Deliveroo Belgium SPRL (trading as Deliveroo), a private limited company incorporated in Belgium whose registered office is at Rue Belliard 51-54, 1000 Brussels.
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